SHIPPING POLICY

All Lampshades are sent via our couriers. Smaller, ready-made items/fabrics will often be sent via Royal Mail.

In Stock (i.e. ready made up) items will be dispatched within 1-2 business working days. If multiple items are purchased, they will be posted together once all the items are ready (this may include any ‘made to order’ items).

All other shades are handmade to order, so please allow up to 10 working days for your order to be made up (although orders are often made up quicker than this, please allow this time).

Courier Deliveries within the UK: please allow up to 4 working days
Please note that I only ship to the UK. I do not ship orders to Ireland or Internationally.

Please make sure that your shipping address is correct. I cannot take responsibility for delays or losses due to incorrect addresses.

RETURN & EXCHANGE POLICY

If you are unhappy with your item, for any reason, please get in touch within 7 days of receiving it, and inform me of your reason for returning. I will not accept/credit items that appear to be damaged or previously used. Items should be returned in the same condition that they were sold, and I reserve the right to accept or decline the condition.

 

Please ensure that all lampshades being returned are incredibly well packaged (how they are sent to you and using the same packaging). Courier companies are not always kind, so a shade should be packaged well enough so that it doesn't move when the box is shaken. Refunds will only be processed once items have been returned/received safely and in one piece. A refund will not be processed if the shade is received back damaged due to a poorly packaged shade using insufficient packaging materials.

Unless an item has been received damaged (a full investigation will be carried out), the Customer is responsible for all return/postage costs.

Unfortunately I am not able to accept returns and refund or exchange any custom/bespoke or personalised orders, unless they arrive damaged or defective.

WHOLESALE INQUIRIES

Are you a textile designer and produce your own range of fabrics? Would you like to see your collection come to life in the form of a lampshade? I work with a handful of wonderful British textile designs and make their lampshades for them. If you would like to find out more, then do get in touch, I'd love to chat with you!